Oakridge Asset Services Ltd ("Oakridge", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Oakridge Asset Services Ltd is a company registered in England providing commercial solar panel and external cleaning services across Oxfordshire and the Thames Valley. For any privacy enquiries please contact us at info@oakridgeassetservices.com.
2. Information we collect
- Information you submit through forms — name, company, email address, phone number, site postcode, the service you're enquiring about, and any details you choose to share in the message field.
- Consent records — the wording you agreed to and the date and time consent was given.
- Website analytics data — only if you consent to analytics cookies. This may include pages visited, approximate location, device type, and referral source. It does not include information that directly identifies you.
- Cookies and similar technologies — see our Cookie Policy for details.
3. How we use your information
We use the information you provide only to:
- respond to your enquiry and arrange a site survey or quote;
- maintain accurate records of correspondence with you;
- comply with our legal and regulatory obligations.
We do not sell your information, and we do not send marketing emails unless you have given separate, explicit consent.
4. Legal basis for processing
- Consent — when you submit an enquiry form you give explicit consent for us to store and process your information for the purpose of replying to you.
- Legitimate interests — where we have a genuine and proportionate business reason to process information, such as keeping records of works and quotes.
- Legal obligation — to comply with applicable laws including tax and accounting requirements.
5. Data retention
We keep enquiry information for up to 24 months from the date of last contact, unless we enter into a contract with you (in which case records are retained for the period required by HMRC and applicable law, typically 6 years). You may ask us to delete your information at any time and we will do so unless we are required to retain it by law.
6. Data sharing
Access to enquiry submissions is restricted to authorised Oakridge personnel. We use trusted UK and EU/UK-adequate service providers for secure hosting, email delivery, and database storage. We do not transfer your information to third parties for marketing purposes.
7. Data security
Submissions are transmitted over encrypted (HTTPS) connections and stored in access-controlled systems. We apply technical and organisational measures appropriate to the risk to safeguard your personal information.
8. Your rights under UK GDPR
You have the right to:
- request a copy of the personal information we hold about you (a Subject Access Request);
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information (the "right to erasure");
- restrict or object to our processing of your information;
- withdraw consent at any time, without affecting prior lawful processing;
- lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Subject Access Requests and deletion
To make a Subject Access Request or to request deletion of your personal information, email info@oakridgeassetservices.com with the subject line "Data Request". We will respond within one calendar month.
10. Contact
Privacy enquiries: info@oakridgeassetservices.com
Oakridge Asset Services Ltd, Witney, Oxfordshire, United Kingdom.